Your Technology Recovery Plan

We’ve been tethered to our tech devices over the past few weeks and they enabled our productivity in many ways. However, now that several states are in the process of cautiously discontinuing quarantine protocols, I think it’s time for us to rethink our heavy tech dependency. Too much of a good thing can lead to unfortunate consequences.

Unzip Zoom

I suspect that those who shifted from going to the office to working from home were particularly entangled in videoconference technology, which can eventually send team members into diminished productivity (or maybe just annoyance) if overdone. Well meaning managers inexperienced in the mechanics of leading an entirely remote team are known to hold many meetings and because videoconferencing technology exists, some managers will hold a (probably Zoom hosted) meeting every morning at 9:00 AM, for example, so everyone will be in the loop and, especially, the big bosses will know that your boss is getting the work done (or doing a good job at making it look that way!).

Despite the technology’s surging popularity, there is no need for every meeting to be a videoconference call. Audio only conference calls remain useful, especially when they are of less than 30 minutes duration. Furthermore, the matter at hand might be resolved in a two paragraph email. Resist the temptation to use video calls as your default communication tool because that’s not what it was designed to be.

Moreover, no one who is working from home should on a regular basis feel the need to assess the Home & Garden Magazine readiness of their home/ office space whenever they need to talk business. Not only that but your home may not have the best WiFi service. Your neighbors are also working from home, participating in videoconference meetings while their children are home schooling lessons on Skype or Google Hangout. Your internet signal could slow down or freeze up. Videoconferences are pressure and one does not always need to take it on to get the job done.

Physical over digital

As was discussed in the last post, suggest a face2face meeting with your VIP and arrange to have at least a beverage on the table when you meet. Oh, it’s been so long since we’ve been able to grab a coffee or whatever and sit down at a table and talk. Oh, how powerful that simple ritual is and how we took it for granted until it was gone!

Now that it is, or soon will be, within our grasp again, why not pay homage and invite a client you’re reconnecting with to meet you for ice cream now that warmer days are here? Surprise and delight!

Daily tech break

Rest your eyes and hunched shoulders and schedule two 30 minute tech tool breaks every day (unless you’re on project deadline). Believe it or not, taking a couple of short breaks during your work day is a time management technique that boosts energy, concentration power, creativity and productivity. We all need to periodically unplug and refresh ourselves physically, psychologically and emotionally because resting is necessary.

Pencil and paper

It’s also possible to walk one’s use of technology all the way back and periodically remind yourself of the charms of paper and pencil. The next time you (and your team or client, for that matter) need to brainstorm ideas or make a list, pull out a sheet of paper and a pen and write in longhand. Whether you’re in a face2face or videoconference meeting, don’t be afraid to go low tech old school every once in a while. You can use the white board in your office and plot a timeline in longhand. When you’ve completed it, take a picture with your phone and send it around. The raw, in the moment look of your notes will be the soul of creativity and authenticity.

Finally, you can cut back your screen time and reclaim the lost art of reading a physical book or newspaper. Every Sunday I buy the paper and read it in sections throughout the week. My eyes and brain appreciate the break; I enjoy it and find it relaxing.

Whenever I grab something to eat, I almost always also grab something to read as well. If I want to share an article with someone, I go online to find the link and copy/ paste, reminding myself that technology maintains its advantages.

Thanks for reading,

Kim

Photograph: Kim Clark May 19, 2020. Office at Chase Bank 800 Boylston Street Boston, MA.

Bouncing Back

Can we at last peek out from under the covers and think about ending the shutdown and getting on with life and business? I certainly hope so! A few businesses are beginning to reopen, depending on local regulations, Apple, Microsoft and Panera Restaurants among them. The definition of reopening may be limited but a few small steps are being taken and more will join in soon.

In reality, Freelance consultants did not so much close down but either ceased or continued operations according to what clients were doing. Some of my clients temporarily closed because they could no longer function, as was the case with a well-known arts organization. Their twice-a-month live events abruptly ended and were last held in February.

Might local officials allow the group to reopen in September? When will their audience feel comfortable to return? Might the organization regain full capacity by Spring 2021?

Most of us intuitively know that a “new normal” is ahead of us and we don’t yet know what it will mean for business, whether our clients’ or our own. Resilience will be among the most valuable resources we Freelancers can bring to bear and we must call it up from within ourselves and learn how to apply it.

Honor your feelings

Are you frightened by the potential outcome of the shutdown, which is unprecedented in the history of the U.S. if not the world? Do you wonder if your Freelance entity will survive and how you’ll be able to support yourself if it collapses?

Being deeply concerned about the future viability of what you’ve built and its ability to sustain you in even the near term is only natural in light of what the national economy has been through. Whatever you’re feeling is normal for you. Acknowledge and own your emotions.

The only thing we cannot do is become paralyzed by fear. We are compelled to move forward because life demands it and our clients expect it. Constructive action is required and to fulfill expectations—-remember that meeting or exceeding expectations is the core of consulting—-Freelancers must tap into and magnify our ability to recover from setbacks.

Share your feelings with peers and mentors

Selectively share your worries and doubts, questions and potential answers, with those whom you trust and respect. Fear is a widely experienced emotion these days and you will find yourself in good company. Talking with others will make you feel supported and will give you the confidence to recognize and act on solutions and opportunities that will help you get back on your feet.

Get perspective

I grew up hearing my parents, aunts and uncles tell moving stories about the 50 year long polio epidemic which took a devastating toll on many countries. I heard about children being confined to the iron lung. I saw polio survivors, and be aware that the fatality rate far exceeded that of COVID-19 no matter how much the media plays it up, and the outcome was not pretty.

Polio nearly always severely crippled those that it did not kill. BTW, everyone went to work or school and the only social distancing that occurred was when my grandparents every so often would not allow my (eventual) parents and their siblings go to the movies or otherwise be in crowds.

I was myself in business during the 2009 Great Recession and I suffered. But failure was not an option. I found an under the radar, low wage part time job to help cash-flow and stayed on a rebuilding course.

I continued to post these columns weekly and found another site to post them on as well. In two years, my posts were featured on a national (and now international) digital publication whose target readers are female entrepreneurs and that gave me a nice title and a little money. I was resilient and you can do the same.

Prioritize

As I think about it, the most important thing that Freelancers can do to rebuild is to reestablish the trust, dependability and empathy that our clients need to know are present before they’re comfortable doing business with us again.

When a client who has recently reopened reaches out to you, rather than just trading emails why not suggest a meeting over lunch or morning coffee to set the stage for a real connection? Offer to meet them at a convenient restaurant, or arrange to bring in some food and drink (you’ll pick up the tab, of course).

Now you can discuss what it appears the new normal could mean for your client and his/ her relationship with their clients and how recalibrated expectations will impact what will be needed from you. Articulate your awareness of the fact that so much has changed thanks to the shutdown and your willingness to be creative, flexible and resourceful in formulating solutions that will position your client to regain, if not improve, market position.

Model resiliency in your thoughts and actions

Yesterday evening, I received an email from a woman who was born to a prosperous family, has a part-time grant sponsored job at an influential global not-for-profit organization and a good and talented husband. Yet, she sought me out for some apparently much-needed encouragement. What is so funny is that I’m just a Freelancer, unmarried and not well-connected, who’s trying to maintain middle class solvency in America. Still, this very affluent woman, who I love talking to BTW, calls me when she needs a little hand-holding.

In other words, I do what I can to bring resilience into my life and I’m willing to share the resource with friends and colleagues to help them sort things out when they need. On a regular basis I also practice self- replenishing rituals to keep my physical strength and positive mental energy flowing because burnout will make it all come crashing down. I encourage you to think about your own resilience, how you can strengthen and expand it and share it when necessary.

Thanks for reading,

Kim

Photograph: Panera restaurants are reopening for takeout only. This one is on Huntington Avenue near Symphony Hall.

Exercise Leadership in the New Year

Physically fit people are in general healthier, smarter,  physically and psychologically stronger,  younger looking, less stressed,  more disciplined and more focused than their sedentary peers,  according to medical researchers and exercise physiologists. These attributes benefit all of us and they in particular serve Freelance consultants and business owners very well.

The tangible and intangible benefits of exercise are directly transferrable to our business lives,  for what a successful Freelance consultant must be is calm,  disciplined, focused, resourceful and prepared to overcome challenges, seize opportunities and deliver excellent results every time.

Because the self-employed typically have more control over our schedules that should make it easier to begin and maintain a regular exercise regimen.  Researchers recommend that to achieve the  best results of an exercise regimen,  we should aim to get at least 45 minutes of weight lifting, cardio, core training and/or yoga at least four times per week.

Surfer and CEO of Manhead Merch, Chris Cornell, shared a few reasons for making the sport  (that is, physical fitness regimen) of surfing part of his life and business strategy.

Better perspective

As we go through life, we are eventually able to view challenges in a more balanced way.  What appeared to be a life-altering crisis at age 21 is all in a day’s work by the time we turn 35.  Because working out regularly makes us physically and psychologically stronger,  it prepares its practitioners to fight stress and fatigue.  “Working out serves as a life balance and centering point for me,” according to Cornell.

More creative

In Cornell’s experience he has observed that “Working out while being alone with your thoughts enhances creative awareness. You are more mentally sharp and physically settled at the same time”, he notes.

I’m not the most creative person that you’ll meet,  yet most of my clients , colleagues and friends I believe would consider me to be resourceful.  As a matter of fact,  during my work outs (and especially, in the post-work out shower) solutions to vexing problems have come to me.

Improved decision-making

Those who work out regularly learn to listen to their bodies and their intuition and they are able to figure out what is and is not good for them. They eventually  learn when to work through a problem, or when to walk away, for that is what is encountered in the gym.

Am I too tired to continue this workout? Am I injured and should I do a light work out, or take a few days off and make an appointment to see a chiropractor or an orthopedic surgeon? Decision fatigue and general indecision is diminished.

Perseverance

Formidable challenges await in the gym and in the business arena. In the gym,  one learns to dig deep and push through the challenges.  As you train to do this physically,  you also train to do it psychologically. Working out makes us stronger and more resilient. It is a confidence booster, as studies have shown. One develops the mental strength to face down onerous tasks and take them on with everything you’ve got.

If you regularly visit your local gym and/or participate in a sport,  you have experienced and appreciate the numerous benefits of exercise.  If you are among the 80% of Americans who is sedentary,  why not rethink your strategy and view your exercise regimen as an activity that confers competitive advantages?

Merry Christmas and thanks for reading,

Kim