Online Reputation Management

Shakespeare, in Act 2 of his circa 1603 play Othello, said it best: Reputation, reputation, reputation.  It is the original personal brand and one of the defining realities of our lives.  As a Freelance consultant, reputation governs the projects offered to us and therefore, our income and the kind of life we’re able to live.  It pays,  in more ways than one, to cultivate a peerless reputation and guard it vigorously.

In the internet age  that is especially so, in both the personal and professional spheres.  Mistakes and mischaracterizations made in digital formats are extremely difficult to dodge, ignore, deny, or correct.  One’s online reputation is the ultimate flypaper.  Take steps to ensure that what sticks to your name is all good.

Images

Along with Facebook, Twitter and YouTube, Instagram and Pinterest are the sites where images of you are most likely to be posted,  by yourself and others.  When cameras are around,  meaning whenever anyone has a cell phone,  which is about 24/7,  make sure that your behavior represents you and your brand well.

There’s nothing wrong with being photographed in an obviously casual gathering—just make sure that you (or others) are not in the midst of activities that could be misconstrued and reflect poorly on you sometime in the future.  If you regularly appear in photos that you know or suspect will be posted to social media sites, counteract with a photo of your own that shows you at work, paid or volunteer. Balance your accounts, so to speak,  and show that there is more to you than non-stop partying.

Content

Create and regularly post original content that makes you look smart, professional and successful.  On your LinkedIn account, announce when you will attend a symposium,  serve on a panel,  teach a course or workshop,  or have recently earned a professional certification or advanced degree.  If you’ve presented a webinar,  request the replay and turn it into a podcast for your website and YouTube.  If you write a newsletter or blog,  link to your website and LinkedIn.  If you’re on Twitter or Instagram,  produce streams of high-quality feed and images that convey the competencies and values that you want to be known for.

Twitter, Instagram and Facebook can feature glimpses into your personal life as well and it could all be for the good,  as long as you are strategic about what is revealed. Your volunteer work is always a safe bet.  Training for a marathon or even a fun and casual volleyball or softball league would be excellent.  Your parent’s wedding anniversary party would make another good personal aspect to include in your online narrative.  Be aware that narrative is the operative word.  Create the story that you want to be told, in a manner that makes you look wonderful.

Search

About every three months,  search your name and your company name in engines such as Bing,  Google and Yahoo and see what comes up in the first 50 listings.  Are you happy with what you see?  Try keywords related to your business along with your city and check your professional reach in a more profound way.

If you find that your business has been reviewed in an excessively negative and inaccurate way,  contact the reviewing site and request that the offending post be removed.  If customers have offered criticism that just may be constructive, address the matter.  Apologize and offer your side of the story.  Make amends if possible.  By doing so,  you’ll add to your credibility and customer service reputation.

It’s been reported that 70% of US employment recruiters have rejected potential job candidates when something about them that was considered unsavory appeared on social media.  Freelancers should assume that prospective clients will do the same.  Maintaining and monitoring your online reputation has never been more important.

Thanks for reading,

Kim

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s