Recently, I taught a business plan writing class and one of my students, a talented home baker originally from Mexico who specializes in Latin American confections (her pecan balls are wonderful!) and wants to upgrade her hobby into a formal licensed pastry catering business, spoke of her business promotion success with Facebook and Twitter. On her personal Facebook page, Mariela utilizes the Fan page for her cakes and other desserts, featuring attractive photos of the goodies. Additionally, she tweets maybe three times a day about what she’s making for the parties she sometimes caters, new recipes she’s trying out or other baking topics.
To her great surprise, Mariela received a response to her tweets from an employee of a huge US sugar company, who tweeted to ask whose sugar she uses when baking (she does use that company’s sugar). Also, a popular local blog in her town tweeted to ask if they could write an article about her. So maybe it’s time to take another look at your social media strategy and think about how the benefits of Facebook and Twitter might help you get on the radar screens of prospective clients who would ordinarily be beyond your reach?
To grease the wheels of that process, Facebook will soon announce a new premium ad format that will radically transform traditional online banner advertising and replace it with ads that potentially will become “conversations” about the advertised product or service. According to sources with inside information, Facebook will make the new ads social by allowing Friends of the advertiser to Like the ad and make comments.
The new Facebook banner ads will not exclusively contain the usual content written by the business and reading like a commercial, but also endorsements personally written by Friends of the business, who know and trust the products or services being touted. These exciting new ads promise to be personal and active, not finite and static.
When page visitors view an ad and decide to click the Like button or enter a comment in response, those actions will be added to both the advertiser’s page and to the News Feeds of the poster’s and advertiser’s Friends. Pictures of Friends who have Liked the ad or have made a comment will also be incorporated into the ad. The goal is to start a conversation between Friends and Friends of Friends, with comments traded back and forth, spreading credibility and brand visibility far beyond the advertiser’s usual reach. As a result, the whole advertising process will become organic and based on who knows and trusts the advertiser.
To verify the process, Facebook tested the new ads and found they produced 40% more engagement (meaning clicks, comments and Likes) and are 80% more likely to be remembered by viewers. Best of all, Facebook claims that viewers of the new ads are four times more likely to follow-up and/or purchase products / services when they see their Friends interacting with the ads. The new ads are set to promote the coveted “word of mouth” that is widely seen as the most effective form of advertising.
The data have convinced Facebook execs that the hyper-social ads will have a substantially better conversion rate for advertisers than traditional print or online ads. The top brass believe that ads “written” by those who know the products and services best will convey trust and credibility in a way that traditional advertisements cannot. The company is expected to discontinue its traditional banner ads and offer current advertisers replacement with the new format.
I was unable to find any cost data on the new interactive ads. If even a couple of your business clients are inclined to follow Facebook, the new ads could be a very savvy way of spreading the good word about your services and giving those who don’t know you well the confidence to hire you based on the endorsements of people they know and trust. I’ve thus far avoided Facebook, but I plan to pay attention to this new ad format.
Thanks for reading,